Privacy Policy

Introduction

Welcome to LokLink, a comprehensive service marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us.

1.1 Personal Information

• Full name and contact information (email, phone number)
• Profile information (gender, date of birth, location)
• Professional information (experience, qualifications, business details)
• Identity verification documents (Aadhaar for KYC verification)
• Payment and billing information
• Photos and images you upload to your profile or services

1.2 Service-Related Information

• Service listings and descriptions
• Job postings and applications
• Matrimonial profile information
• News articles and content you publish
• Property and vehicle listings
• Reviews and ratings
• Messages and communications through our platform

1.3 Location Information

• GPS coordinates and location data
• Address and pincode information
• Service area preferences
• Location-based service recommendations

1.4 Technical Information

• Device information (device type, operating system)
• App usage data and analytics
• Log files and crash reports
• IP address and network information

2. How We Use Your Information

We use the information we collect for various purposes:

2.1 Service Provision

• To provide and maintain our services
• To facilitate connections between service providers and customers
• To process job applications and matrimonial matches
• To enable messaging and communication features
• To verify user identity and prevent fraud

2.2 Personalization

• To personalize your experience and content
• To provide location-based service recommendations
• To show relevant job opportunities and services
• To improve our algorithms and matching systems

2.3 Communication

• To send you service-related notifications
• To respond to your inquiries and support requests
• To send promotional materials (with your consent)
• To notify you about platform updates and changes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Other Users

• Your public profile information is visible to other users
• Service listings and job postings are publicly accessible
• Reviews and ratings you provide may be publicly displayed
• Matrimonial profiles are visible to potential matches

3.2 Service Providers

• Third-party service providers who assist in app functionality
• Payment processors for transaction handling
• Cloud storage providers (Firebase) for data storage
• Analytics providers for app improvement

3.3 Legal Requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In case of emergency or public safety concerns
• During business transfers or acquisitions

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt-out of promotional communications
• Request a copy of your data
• Restrict or object to certain data processing

7. Third-Party Services

Our app integrates with third-party services including:

• Firebase (Google) for database and authentication
• Payment gateways for transaction processing
• Map services for location features
• Social media platforms for sharing features

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us