Refund & Cancellation Policy

Introduction

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations on the LokLink platform. As a marketplace connecting service providers with customers, refund policies may vary based on the type of service and individual service provider terms.

1. General Refund Policy

1.1 Platform Services

• LokLink acts as a facilitator between service providers and customers
• Refunds are subject to individual service provider policies
• Platform fees (if any) are non-refundable unless otherwise stated
• Subscription fees may be refunded on a pro-rata basis within 7 days of purchase

1.2 Service Bookings

• Refund eligibility depends on the service category and provider terms
• Customers should review service provider refund policies before booking
• Disputes regarding service quality should be raised within 48 hours of service completion

2. Cancellation Policy

2.1 Customer Cancellations

• Before Service Provider Acceptance: Full refund (if payment made)
• After Acceptance, 24+ hours before service: 50% refund
• Less than 24 hours before service: No refund
• After service has started: No refund

2.2 Service Provider Cancellations

• If a service provider cancels, customers receive a full refund
• Refunds are processed within 5-7 business days
• Service providers may face penalties for frequent cancellations

3. Refund Process

3.1 How to Request a Refund

1. Contact the service provider directly through the app
2. If unresolved, raise a dispute through the LokLink support system
3. Provide relevant details, photos, or evidence
4. Our support team will review and mediate the dispute

3.2 Refund Timeline

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Bank processing may take an additional 3-5 business days

4. Service-Specific Policies

4.1 Home Services

• Cancellations must be made at least 6 hours before scheduled service
• Emergency services may have different cancellation terms
• Material costs (if already purchased) are non-refundable

4.2 Job Postings

• Job posting fees are non-refundable once the listing is live
• Featured listing upgrades can be cancelled within 24 hours for a full refund

4.3 Matrimony Services

• Premium membership fees are refundable within 7 days if no matches contacted
• After 7 days or after contacting matches, no refund is available

4.4 Property & Vehicle Listings

• Listing fees are non-refundable once the ad is published
• Premium placement fees can be refunded if cancelled within 48 hours

5. Non-Refundable Items

The following are generally non-refundable:

• Completed services where no quality issues were reported
• Services cancelled by the customer less than 24 hours before scheduled time
• Digital services or content that has been accessed or downloaded
• Promotional or discounted services (unless defective)
• Third-party fees or charges

6. Dispute Resolution

6.1 Mediation Process

• LokLink provides a dispute resolution system for refund claims
• Both parties will be asked to provide their version of events
• Evidence such as photos, messages, or receipts may be requested
• Decisions are made based on platform policies and evidence provided

6.2 Escalation

• If unsatisfied with the resolution, customers can escalate to senior support
• Final decisions are made within 10 business days
• Legal recourse is available as per Indian consumer protection laws

7. Payment Gateway Issues

• If payment was deducted but service not confirmed, contact support immediately
• Technical failures resulting in duplicate charges will be refunded in full
• Payment gateway fees may not be refundable in some cases

8. Subscription Cancellations

8.1 Premium Memberships

• Monthly subscriptions can be cancelled anytime; no refund for current month
• Annual subscriptions can be cancelled with pro-rata refund within 30 days
• After 30 days, annual subscriptions are non-refundable

8.2 Auto-Renewal

• Subscriptions auto-renew unless cancelled 24 hours before renewal date
• Customers can disable auto-renewal in account settings
• No refunds for auto-renewed subscriptions after renewal date

9. Force Majeure

In cases of natural disasters, pandemics, government restrictions, or other force majeure events, special refund policies may apply. LokLink will communicate any such policies through the app and email.

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the modified policy.

11. Contact Us