Shipping & Delivery Policy

Introduction

LokLink is primarily a service marketplace platform connecting service providers with customers. This Shipping and Delivery Policy applies to specific scenarios where physical goods or materials are involved in service delivery.

1. Service Delivery

1.1 On-Site Services

• Most services on LokLink are delivered on-site at the customer's location
• Service providers travel to the customer's address for service delivery
• Customers must provide accurate address and location details
• Service providers may charge travel fees for locations outside their service area

1.2 Service Scheduling

• Services are scheduled based on mutual agreement between customer and provider
• Typical scheduling window: 1-7 days from booking
• Emergency services may be available within 24 hours (subject to availability)
• Customers will receive confirmation of scheduled date and time

2. Material Delivery (When Applicable)

2.1 Service-Related Materials

For services that require materials (e.g., plumbing parts, electrical components):

• Service providers may procure and deliver necessary materials
• Material costs are separate from service charges
• Customers should approve material specifications before purchase
• Delivery of materials is typically included in the service visit

2.2 Material Procurement Timeline

• Standard materials: Available during service visit
• Special order items: 3-7 business days
• Custom or imported items: 7-14 business days
• Customers will be informed of any delays

3. Geographic Coverage

3.1 Service Areas

• LokLink operates across 100+ cities in India
• Service availability varies by location and category
• Customers can check service availability by entering their pincode
• Rural and remote areas may have limited service provider availability

3.2 Travel Charges

• Services within city limits: Usually no additional travel charges
• Suburban areas: May incur nominal travel fees
• Outstation services: Travel charges apply (disclosed upfront)
• All travel charges are clearly communicated before booking confirmation

4. Delivery Timelines by Service Category

4.1 Home Services

• Plumbing, Electrical, Cleaning: Same day to 3 days
• Painting, Renovation: 1-7 days (depending on project scope)
• AC Installation/Repair: 1-3 days

4.2 Professional Services

• Photography: As per event date
• Catering: As per event date (minimum 3 days notice)
• Beauty Services: Same day to 2 days

4.3 Digital Services

• Job postings: Live within 24 hours
• Matrimony profiles: Live within 24 hours after verification
• News articles: Published within 24-48 hours after review

5. Tracking and Updates

5.1 Service Status

• Customers can track service status through the LokLink app
• Real-time updates on service provider location (when en route)
• SMS and push notifications for important updates
• In-app messaging for direct communication with service providers

5.2 Notifications

• Booking confirmation
• Service provider assignment
• Service provider on the way
• Service completion
• Payment confirmation

6. Delays and Rescheduling

6.1 Service Provider Delays

• Service providers must inform customers of any delays immediately
• Delays beyond 30 minutes require customer consent to proceed
• Customers may cancel without penalty if provider is more than 1 hour late
• Repeated delays may result in provider penalties

6.2 Customer Rescheduling

• Customers can reschedule up to 24 hours before scheduled service
• Rescheduling within 24 hours may incur charges
• Multiple rescheduling requests may result in booking cancellation

7. Failed Delivery/Service Attempts

7.1 Customer Unavailability

• If customer is unavailable at scheduled time, service provider will attempt contact
• Service provider may wait up to 15 minutes
• Failed attempts due to customer unavailability may incur rescheduling fees
• Repeated no-shows may result in booking restrictions

7.2 Access Issues

• Customers must ensure service provider can access the service location
• Gated communities: Provide access codes or inform security
• Apartments: Ensure elevator access for equipment if needed
• Parking: Inform provider of parking arrangements

8. Quality Assurance

8.1 Service Standards

• All service providers are verified and background-checked
• Services must meet quality standards as described in listings
• Customers can rate and review services after completion
• Poor ratings may result in provider suspension

8.2 Complaints and Issues

• Report service issues within 48 hours of completion
• Provide photos or evidence of issues
• LokLink support team will mediate disputes
• Remedial action or refunds may be provided based on investigation

9. Special Circumstances

9.1 Weather and Natural Events

• Services may be delayed or rescheduled due to severe weather
• No cancellation fees for weather-related rescheduling
• Customers will be notified of any weather-related delays

9.2 Public Holidays

• Service availability may be limited on public holidays
• Holiday surcharges may apply (disclosed upfront)
• Advance booking recommended for holiday periods

10. International Services

Currently, LokLink operates only within India. International service delivery is not available at this time. We will update this policy if international services become available in the future.

11. Contact for Delivery Issues

12. Policy Updates

We reserve the right to update this Shipping and Delivery Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the modified policy.